Refund policy
At Agricom – farms and garden shop, we carefully select and pack every order to ensure you receive healthy plants and quality products. Please read our order related policies to understand how we handle orders, replacements, cancellations, and refunds.
1. Policy of Replacement
a. Qualifications for Replacement
Replacement can be offered under the following circumstances:
Product received is defective or damaged
Incorrect product is delivered
Order does not contain the product ordered
b. How to Request a Replacement
You must contact us within 24 hours of delivery with:
● Clear photos or short video of the product
● Images of packaging and shipping label
● Order number and issue description
Contact via:
● WhatsApp: +91 8606430355, 9249660366
● Email: agricomonline@gmail.com
2. Return and Refund Policy
a. Plant Return Policy
Plants cannot be returned because they are perishable.
But in case you get:
● Damaged plant
● Dead plant
● Incorrect item
Kindly inform us within 24 hours of delivery with pictures or videos
We will:
● Replace it for you, or
● Refund/credit your store account
Return Policy for Non Plant Items (Pots, Tools, Accessories) Returns will be accepted provided that:
The product is unused and still in its original packaging
Return is requested within 7 days from delivery
Reasons for Eligibility:
● Damaged product
● Defective product
● Wrong item sent
● Product dissatisfaction
c. Self Return Procedure
In case you want to return an item:
● Contact our support staff
● Package the item carefully
● Send it back to our address for returns
● Provide tracking information to us
Shipping fees on returns will be borne by the customer (in case of defective/damaged goods)
d. Refund Process
● Refunds will be processed after inspection of returned product
● Amount will be credited to original payment method within 5–7 business days ● For Cash on Delivery orders, refund will be processed via bank transfer
3. Order Cancellation
● Orders can be cancelled within 2 hours of placing the order
● Once shipped, cancellation is not possible
4. Important Notes
● Please record an unboxing video for any damage claims
● Claims without proof may not be accepted
● Agricom reserves the right to reject invalid return requests
5. Contact Us
For any shipping or return queries:
Agricom – farms and garden shop
Email: agricomonline@gmail.com
Phone / WhatsApp: 8606430355, 9249660366
Location: Kochi, Kerala, India
6. Policy Updates
Agricom reserves the right to update this policy at any time. Changes will be effective immediately upon posting on the website.